Refund Policy

We hope you enjoy making your bababloodo. If there is a problem with your order, please contact us and we will do our best to help.

Damaged, Missing or Incorrect Items

Please check your package when it arrives. If an item is damaged, missing, or different from what you ordered, please contact us within 7 days of delivery and include your order number and photos of the package and item.

We will review the issue and arrange a replacement or refund when appropriate.

Returns

Unused physical products may be returned within 14 days of delivery. The item must be unused, complete, and in its original packaging.

Because our DIY kits contain multiple materials and components, opened or partially used kits cannot normally be returned unless there is a defect, missing component, or error with the order. Unless the problem was caused by us, return shipping costs are the responsibility of the customer.

Digital Products

Digital downloads, patterns, and other digital products cannot normally be returned or refunded once they have been delivered or accessed, except where required by applicable law.

Refunds

Once an approved return has been received and checked, the refund will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

If you have any questions about a return or refund, please contact us at flowerdolls@gmail.com